Client Process


Accessible to All staff/volunteers:

In Order of operations:

Release of Information

2. Set up orientation

Upload Photo ID and Family Photo

3.          E-signatures

Entering a family into the shelter program


1. Welcome the Family

   - Greet the family warmly and make them feel comfortable.

2. Tour of the Day Center

   - Show the family around the Day Center.

   - Explain that the Day Center operates from 8:00 AM to 8:00 PM depending on volunteer availability.

3. Day Center Rules

   - Cooking No cooking is allowed; only warming up food is permitted.

   - Refrigerator Usage

     - Families should label anything they don’t want others to touch.

     - Remind them to clean up after themselves.

4. Shelter House Hours

   - The Shelter House is open from 7:00 PM to 7:00 AM

5. Shelter House Rules

   Shower Sign-Up -Families must sign up for showers to ensure everyone has access to the bathroom.

   Cleanliness- Emphasize the importance of cleaning up after themselves.

6. Introduction to Laura

   - Introduce the family to Shelter Lead.

   - Explain Shelter Lead’s role at the shelter and how she can assist them